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Disponibilitate: nedisponibila
Disponibilitate: nedisponibila
Preț: 83,00 LEI
Autor(i): Rosemary Richey
Editura: Oxford University Press
Colecția: Express Series
Anul apariției: 2007
ISBN: 9780194579063
Categorii: Engleza intermediari, Limba Engleza, Limbi Străine
English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
Key Features of the Book
* A broad range of material presenting language in context
* Customer focus extra boxes with tips and key language for dealing
effectively with customers
* Stimulating role-plays for pairwork tasks
* STARTER section at the beginning of each unit with warm-up and awareness-raising activities
* OUTPUT section at the end of each unit with topics for discussion and reflection
* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary
Key Features of the MultiROM
* Realistic listening extracts
* Interactive exercises to practise the language of customer care
Comandă online English for Customer Care Student s Book with MultiROM la 83,00 lei scrisă de Rosemary Richey, tiparită la editura Oxford University Press face parte din colecția Express Series. cu plata ramburs sau online cu cardul. Momentan titlul English for Customer Care Student s Book with MultiROM nu este disponibil însa vă puteți înscrie pentru a fi notificat în momenul reaprovizionarii.
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